At Boat Sport Shop, we stand behind our outdoor gear as firmly as you stand behind your hunting rifle or fishing rod. If your purchase doesn’t meet your adventure needs, we’ll make it right. Here’s our straightforward returns policy for your camping, hunting, fishing, and boating equipment.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they’re in original condition with tags attached and packaging intact. Your satisfaction is as important to us as properly packed ammunition is to a marksman.

Non-Returnable Items

For safety and legal compliance, these items cannot be returned:

  • Ammunition (all types)
  • Air Guns & BB Guns (due to regulatory restrictions)
  • Opened containers of camping fuel, attractants, or bait
  • Personalized or custom-ordered items

Easy 3-Step Return Process

Step 1: Request Authorization

Email our gear experts at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Subject: Return Request – Order #[Your Order Number]

Dear Boat Sport Shop Team,

I would like to return/exchange the following item from my order #[Order Number]:

Product Name: [Product Name]

Reason: [Reason for Return/Exchange]

Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise next steps.

Best regards,[Your Name]

Step 2: Package & Ship

Once approved, repackage items securely (like you’d pack fragile camping gear) and include:

  • Original packaging
  • All accessories/manuals
  • Copy of your return authorization email

Ship to:
Boat Sport Shop Returns
5620 Lilly Street
Panama City, US 32404

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Resolution

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred method (standard or free shipping if eligible)

You’ll receive email confirmation when complete.

Exchange Policy

Prefer different gear? We’ll gladly exchange most items within 15 days for:

  • Different size/color (if available)
  • Alternative product of equal value
  • Store credit for future adventures

Follow the same return process, noting your exchange preference.

Damaged or Incorrect Items

If your camping furniture arrived scratched or you received archery products instead of boat accessories:

  1. Contact us within 48 hours of delivery
  2. Include photos of the issue
  3. We’ll arrange free return shipping and expedite your replacement

International Returns

For customers outside the US (excluding restricted Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must clearly mark as “Returned Goods”
  • Original shipping fees are non-refundable

Questions?

Our outdoor gear specialists are ready to help:

Email: [email protected]
Phone: +1 (850) 555-0192
Hours: Mon-Fri 8AM-5PM CST

Note: This policy may be updated as regulations change – check back before major expeditions!